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I ordered the dermacol concealer cream. I sent them a message asking to cancel my order and refund me within 2 hours of placing my order.

They responded that they would take care of it. I even sent them a facebook message. They never canceled the order, they never refunded the money and they never sent the product. So I'm out the product and the money.

I have sent them several emails since they have not responded to my emails and the chat person on facebook has disappeared as well. No one answers the phone when you call them. It is a personal voicemail. I'm not sure what else to do but dispute with my credit card company and ask them to get the money back from them.

Beware of this company. It makes me sad that they would rip someone off like that.

Product or Service Mentioned: Dermacol Concealer.

Reason of review: Poor customer service.

Monetary Loss: $28.

Preferred solution: Full refund.

Gear Just For You Cons: Did not receive the item i bought from them.

  • Concealer Foundation Makeup
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Anonymous
#1435056

they finally returned an email and I was issued a credit.